Find quick help for GBNMart orders, delivery, returns, payments, and product questions.
Helpful links for the questions customers ask most often.
Use your order ID and email address to check the latest status of your GBNMart order.
Learn MoreLearn when a natural product can be returned or exchanged and what condition it should be in.
Learn MoreKeep your login details private and use password reset if you cannot access your account.
Learn MoreChoose Cash on Delivery or Direct Bank Transfer during checkout, depending on availability.
Learn MoreQuick answers to questions you may have
You can track your order by clicking the tracking icon on the top bar of the website, which redirects you to the "Track Order" page. Enter the order ID, which you can find in the confirmation email you received after placing your order. Along with the order ID, you will need to enter your email address to track your order on GBNMart.
We accept Cash on Delivery and Direct Bank Transfer. For direct transfer, you can make the payment via your mobile banking app and upload the receipt of payment in the provided field. Your payment receipt and the transaction/tracking ID from your transfer must match for verification.
Delivery time depends on your city and courier availability. Most orders are processed after confirmation, and our team will share updates if there is any delay.
Yes, eligible items can be returned or exchanged if they are unused, unopened where applicable, undamaged, and returned with original packaging. Custom-made, used, expired, or damaged items may not qualify.
Keep dry fruits, herbs, shilajit, and wellness products sealed, away from direct sunlight, excess heat, moisture, and strong odors. Follow any storage guidance shown on the product page or packaging.
Use "Forgot Password" on the login page to receive a reset link by email. If you are logged in, you can also update your password from your profile area.
You can contact GBNMart support by phone or WhatsApp with the product name or link. For order questions, include your order ID and email address.
